Frequently Asked Questions

Last updated: October 11, 2026

Find answers to common questions about ordering from Troveloom. For complete terms, please review the applicable store policy linked within each section.

Orders and Shipping

Where does Troveloom ship?

We ship to eligible street addresses within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO addresses, or international destinations.How much does shipping cost?

Standard shipping is currently free for eligible orders within our supported shipping area unless a different shipping charge is clearly shown before checkout.How long will my order take to arrive?

Orders normally require 1–2 business days for processing, followed by approximately 4–5 business days in transit. Estimated total delivery time is generally 5–7 business days.What is the daily order cutoff time?

Orders received after the applicable warehouse or fulfillment cutoff may begin processing on the next business day. Because products may ship from different U.S.-based fulfillment locations, cutoff times can vary by item and warehouse.How will I receive tracking information?

Once tracking becomes available, we will send it to the email address associated with your order. Carrier tracking may take some time to display the first scan after a shipping label is created.What should I do if tracking is not updating?

If tracking shows no meaningful movement or you believe there is a delivery problem, contact us at support@troveloom.com with your order number so we can review the shipment.Can I change or cancel my order?

Contact us as soon as possible. We will attempt to update or cancel an order before shipment, but changes cannot be guaranteed once fulfillment processing has started. Once an order has shipped, it cannot normally be cancelled.Can products in one order arrive separately?

Yes. Products may be fulfilled from different U.S.-based suppliers or warehouses, so items from the same order may arrive in separate packages and may have different tracking numbers.What should I do if tracking says delivered but I cannot find the package?

Please check around the delivery location, with household members or neighbors, and confirm the shipping address on your order. If the package still cannot be located, contact us so we can review the shipment and, where appropriate, assist with a carrier or fulfillment investigation.

For complete shipping terms, review our Shipping Policy.

Returns, Refunds, and Product Issues

What is the return window?

Return or refund requests must be submitted within 30 calendar days of confirmed delivery.How do I request a return?

Email support@troveloom.com before sending anything back. Please include your order number and the reason for the request. All returns require prior authorization and return instructions from Troveloom.Can I return an item because I changed my mind?

Where a non-defective or buyer-remorse return is approved, the customer is responsible for return shipping and a 10% repacking and restocking fee applies.What if my item is damaged, defective, incorrect, or incomplete?

Contact us within 30 calendar days of confirmed delivery. We may request photos or video. Depending on the circumstances, an approved claim may qualify for a prepaid return label, refund, replacement, or replacement parts.Where should I send a return?

Do not send a return to our legal business address, supplier, or warehouse without prior authorization. The correct return instructions and return address will be provided after your request is reviewed.When will I receive my refund?

Approved refunds are issued to the original payment method. After we initiate the refund, the time required for funds to appear depends on your bank, card network, Stripe, PayPal, Afterpay, or other payment provider involved.Do products include a warranty?

Troveloom does not provide a separate written product warranty unless a warranty is expressly stated on the applicable product page. This does not affect consumer rights or remedies that cannot legally be excluded.

For complete return terms, review our Return & Refund Policy.

Payments and Checkout

What payment methods do you accept?

Available payment methods are displayed during checkout and may include credit and debit cards processed through Stripe, PayPal, and Afterpay where available and eligible.Is checkout secure?

Our website uses HTTPS encryption where supported. Payments are processed by established third-party payment providers using their own security, authentication, and fraud-prevention controls.How does Afterpay work?

If Afterpay is available for your order, eligible customers may be able to use an installment payment plan. Eligibility, approval, payment schedules, and account decisions are controlled by Afterpay and are subject to Afterpay’s own terms.Why was my payment declined?

A payment may be declined for reasons determined by your bank, card issuer, PayPal, Afterpay, fraud-screening systems, or the applicable payment provider.

For complete payment terms, review our Payment Policy.

Customer Support

How do I contact Troveloom?

Email us at support@troveloom.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time.What information should I include when contacting support?

Please include your order number, the email address used at checkout, and a clear description of the issue. For damaged, defective, incorrect, or incomplete orders, photos or video may be requested.