Payment Policy

Last updated: October 11, 2026

This Payment Policy explains the payment methods, authorization process, security, refunds, and payment-provider responsibilities for orders placed through Troveloom.

Accepted Payment Methods

Available payment methods are shown at checkout and may include:

• Credit and debit cards processed through Stripe
• PayPal
• Afterpay, where available and where the customer is eligible
• Other payment methods that may be enabled and displayed at checkout

The availability of a payment method may depend on your device, location, order value, payment-provider eligibility requirements, or technical availability.

Currency

Orders are charged in the currency displayed on the website and at checkout. Customers should review the final order total before submitting payment.

Payment Authorization

By submitting an order, you authorize the applicable payment provider to process the total amount shown at checkout. Orders may be subject to payment authorization, address verification, identity checks, fraud screening, or other security reviews before fulfillment.

Stripe

Card payments may be processed through Stripe. Stripe may collect and process payment-card, billing, device, authentication, and transaction information as necessary to provide payment services. Troveloom does not normally receive or store your complete card number or card security code.

PayPal

If you select PayPal, you may be redirected to or interact with PayPal to authorize payment. PayPal processes the payment under its own terms, privacy practices, and security controls.

Afterpay

Afterpay may be offered to eligible customers at checkout. Afterpay payment plans are provided by Afterpay and are subject to Afterpay’s approval, eligibility requirements, payment schedule, terms, and privacy practices.

Troveloom does not determine whether Afterpay approves a customer and does not control Afterpay’s installment schedule or account decisions.

Payment Failures or Declines

If a payment is declined, incomplete, reversed, or cannot be verified, the order may not be accepted or may be cancelled. For provider-specific decline reasons, you may need to contact your bank, card issuer, PayPal, or Afterpay directly.

Taxes and Charges

Applicable taxes or other charges, if any, will be disclosed at or before checkout. Troveloom does not add undisclosed payment-processing fees to the order total.

Fraud Prevention

We may review orders for suspected fraud, unauthorized use, payment risk, unusual activity, or inconsistent billing/shipping information. We may request additional verification or cancel an order where reasonably necessary to protect customers and the business.

Refunds

Approved refunds are returned to the original payment method unless applicable law requires otherwise. The time for funds to appear after a refund is initiated depends on the payment provider and financial institution.

Afterpay refunds are also subject to Afterpay’s refund and installment procedures.

Payment Security

Our website uses HTTPS encryption where supported. Payment providers use their own security, authentication, and fraud-prevention controls. No payment system can be guaranteed to be completely secure.

Questions

For questions about a Troveloom order or refund, contact support@troveloom.com.
For questions about a payment-provider account, installment schedule, or provider-specific decision, contact the applicable payment provider directly.