Privacy Policy

Last updated: October 11, 2026

This Privacy Policy describes how Troveloom collects, uses, stores, and shares personal information when you visit troveloom.com, place an order, contact us, create an account, or otherwise use our services.

For privacy-related questions, contact us at support@troveloom.com.

1. Personal Information We Collect

Information You Provide Directly

Depending on how you use our website and services, we may collect information you provide directly, including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order information
  • Account login information, where account features are available
  • Customer support communications
  • Return, refund, cancellation, or complaint information
  • Photos or videos submitted in connection with a damaged, defective, incorrect, incomplete, or missing order
  • Marketing preferences
  • Any other information you voluntarily provide to us

Payment Information

Available payment methods are displayed during checkout and may include card payments processed through Stripe, PayPal, and Afterpay where available and eligible.

Payment providers may collect payment card details, billing information, authentication information, device information, identity or eligibility information, and transaction-related data as necessary to process or assess a payment.

Troveloom does not normally receive or store your complete payment card number or card security code. Payment information is processed by the applicable payment provider under its own privacy and security practices.

If you choose Afterpay, your use of Afterpay is also subject to Afterpay’s eligibility requirements, privacy practices, and customer terms. We do not control Afterpay approval decisions.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect information including:

  • Internet Protocol address
  • Browser type and version
  • Device type
  • Operating system
  • Time zone and approximate location
  • Pages and products viewed
  • Search activity
  • Referring website
  • Shopping cart and checkout activity
  • Date and time of visits
  • Cookie and similar identifiers
  • Advertising identifiers, where permitted
  • Website interaction, security, and performance information

Information Received From Third Parties

We may receive information from service providers used to operate our store, including:

  • Website hosting, WordPress, WooCommerce, security, caching, backup, and technical service providers
  • Stripe
  • PayPal
  • Afterpay
  • Banks, card networks, and payment processors
  • Product suppliers and fulfillment warehouses
  • Shipping carriers and delivery partners
  • Fraud-prevention and identity-verification providers
  • Analytics providers
  • Advertising and marketing platforms
  • Customer support providers
  • Social media platforms, where applicable

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Verify payments and transactions
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Process returns, refunds, replacements, and cancellations
  • Respond to questions and customer support requests
  • Detect and prevent fraud, abuse, unauthorized transactions, and security incidents
  • Maintain, secure, and improve our website and services
  • Understand website performance and customer interactions
  • Personalize website content and product recommendations where permitted
  • Send service-related communications
  • Send marketing communications where permitted
  • Measure and improve advertising performance
  • Maintain business, tax, accounting, and transaction records
  • Enforce our policies and contractual rights
  • Comply with legal and regulatory obligations
  • Establish, exercise, or defend legal claims

Performance of a Contract

We may process information necessary to accept and fulfill your order, receive payment, arrange delivery, provide customer support, and process returns, refunds, or replacements.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, including operating and improving our store, preventing fraud and abuse, protecting our website and customers, understanding business performance, responding to customer inquiries, and maintaining appropriate business records.

We may process and retain information to comply with tax, accounting, consumer-protection, payment, court, law-enforcement, and other legal or regulatory obligations.

Where required, we may rely on your consent for non-essential cookies, targeted advertising, and email or SMS marketing. You may withdraw consent at any time, although withdrawal does not affect processing that occurred before consent was withdrawn.

4. How We Share Personal Information

Website Platform, Hosting, and Technical Providers

Our store is operated using WordPress and WooCommerce software and may use hosting, security, performance, backup, email, order-management, and other technical providers. These providers may process limited information as necessary to provide their services.

Payment Providers

Payment and transaction information may be shared with Stripe, PayPal, Afterpay, banks, card networks, fraud-prevention providers, and other payment services used during checkout.

Fulfillment Warehouses and Shipping Carriers

We may share your name, shipping address, telephone number, email address, purchased products, and delivery instructions with product suppliers, fulfillment warehouses, shipping carriers, delivery partners, logistics providers, and tracking providers where reasonably necessary to prepare, dispatch, deliver, track, return, or replace an order.

Analytics and Advertising Providers

Where enabled and permitted, we may use analytics and advertising services, including services provided by Google and other platforms. These providers may use cookies, pixels, device identifiers, and similar technologies to measure website traffic, understand customer interactions, measure advertising performance, prevent fraud, and personalize advertising where legally permitted.

Professional Advisers

We may share information with accountants, lawyers, insurers, auditors, banks, and other professional advisers where reasonably necessary.

We may disclose personal information where reasonably necessary to comply with applicable law, respond to lawful government requests or court orders, protect our legal rights, prevent fraud or security threats, or protect customers, the public, or our business.

Business Transfers

If Troveloom or Mukarram Zaheer LTD is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Selling or Sharing Personal Information

We do not sell customer contact information, such as names, email addresses, telephone numbers, or shipping addresses, to third parties for monetary payment.

Certain analytics or advertising activities may involve sharing limited online identifiers or website interaction information with advertising providers. Where required by applicable law, we provide appropriate consent or opt-out controls. See our Your Privacy Choices page.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies for essential store functions, preferences, analytics, fraud prevention, security, and advertising where permitted.

Where required, non-essential cookies will not be activated until appropriate consent has been obtained. You can manage available choices through our cookie banner or privacy controls and through your browser settings.

For more information, see our Cookie Policy.

7. Marketing Communications

Where permitted, we may send marketing communications about products, promotions, store updates, special offers, and abandoned cart or checkout reminders.

You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting support@troveloom.com. Unsubscribing from marketing does not prevent necessary service communications regarding your account, order, payment, delivery, return, refund, or security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on the duration of our customer relationship, order fulfillment, customer support, tax and accounting obligations, payment and fraud-prevention requirements, return and chargeback periods, legal limitation periods, dispute resolution, and regulatory requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely restrict access to it, subject to applicable legal obligations.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Our website and checkout use encrypted HTTPS connections where supported.

No internet transmission, database, payment system, or storage method can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any account password and for informing us if you suspect unauthorized access.

10. International Data Transfers

Mukarram Zaheer LTD is established in the United Kingdom, while Troveloom serves customers and uses fulfillment and service providers in the United States and potentially other countries. Your information may therefore be transferred to, stored in, or processed in countries other than the country in which you live.

Where required by applicable law, we take reasonable steps to use recognized safeguards for international personal-data transfers.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, opt-out of certain marketing or targeted advertising activities, appeal certain privacy-request decisions, or submit a complaint to a data-protection authority.

These rights may be subject to legal exceptions and verification requirements. To submit a privacy request, contact support@troveloom.com. Please include enough information for us to verify your identity and locate the relevant records.

We will not discriminate against you for exercising a privacy right available under applicable law.

12. United Kingdom and European Privacy Rights

Individuals covered by applicable United Kingdom or European data-protection laws may have rights including access, correction, deletion, restriction, objection, and data portability. You may also have the right to complain to your applicable supervisory authority. In the United Kingdom, the supervisory authority is the Information Commissioner’s Office.

13. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law, including rights to access, correct, delete, obtain a portable copy, opt out of certain targeted advertising or legally defined sale/sharing activities, and appeal a denied privacy request where applicable.

Requests may be submitted to support@troveloom.com or through our Your Privacy Choices page.

14. Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us without appropriate authorization, contact support@troveloom.com so we can review and, where appropriate, delete the information.

Products intended for children must be purchased by an adult.

15. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites and services. We are not responsible for the privacy, security, content, or practices of third parties we do not control. You should review their applicable policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, service providers, legal or regulatory requirements, or data practices. The revised policy will be posted on this page with an updated “Last updated” date. Where required by law, we may provide additional notice of material changes.